FAQs

To place an order select a products from our web site,

Print out order form and note down the respective product number, and then choose any one of the following options:

• Fax the order selection at 604-590-8341
• Email your order to sales@eastwestfabrics.com

Sorry, we are not providing samples at this time.

We will ship your order as soon as possible, using YOUR preferred carrier OR a variety of shipping options and delivery methods. We ship via Canada Post, Canpar, UPS, FEDEX, DHL or as per customer request. The shipping charge is based on the carrier selection. We do not charge any extra shipping or handling charge.

UPS Ground, Fed EX Ground or USPS Priority Mail and transit time varies by location. Some carriers cannot deliver to a PO Box so please order with a full street address and telephone number in case they need to contact you.

Shipping cost of your order is based on the weight, dimension, shipping method and delivery address. NO HANDLING CHARGES.

But due to the limitations of web ordering processes, we are not able to link individual orders to the exact costs of shipping and packaging.  The variety of sizes and weights of our items and fabrics limit our ability to accurately calculate exact costs of each order.

Our costs are approximately 5 to 10% for within Canada orders, and maybe 10 to12% for US orders, depending on value of shipment.  We will try to keep shipping costs down.

Eastwestfabrics.com is not in business to profit from your shipping charges.

We hope you appreciate our efforts.

For international orders: Please email us your order info to place your order. We will advise you on your shipping cost.

After payment process is complete, we ship orders within 3-4 days.  The total time will take to receive your items is determined by the shipping option you choose. You can calculate you delivery date by the following method:

• Order processing 5 to 10 days, plus
• Shipping method 2- 7 days, depending on your choice, plus

We will E-Mail your shipping confirmation and tracking number. If the items you selected will take more than 6-8 business days to arrive, we will E-Mail you a new date.

Customers may chose from the options mentioned below:

• Credit Card( Visa, MC )
• Money Order
• Paypal ( Accepts all major credit cards, debit cards, electronic checks and debits from your own Paypal account. If you do not have a Paypal account, you can sign up online.  Our Check out is integrated with the Paypal system, it is now automatic without the necessity of a follow up invoice, but for fabrics please email your order and we will send you a Paypal invoice.

All prices are in Canadian Dollars.

There are no returns allowed, unless if you find any defect in our fabric, Please check fabric immediately for manufacturing faults and notify us within 10 days of your ship date to authorize a return and it can be exchanged for the same amount of the same fabric.  We will pay for return shipping charge.  Original shipping charge is non-refundable.

If your package arrives damaged, carefully open it from the other end of the roll and inspect the fabric. If the fabric is damaged, save the wrapper for the shipping company’s inspection, and contact us immediately.   We will exchange any fabric damaged by the shipping company in accordance with the shipping company’s procedures and authorization. All shipments are insured for the full value.

If a package is lost in transit we will replace it immediately but will not cancel the order due loss or damage claim

PLEASE NOTE:  NO-RETURN AND REFUND AFTER CUT.

Eastwestfabrics.com uses latest technology to encrypt all personal and sensitive information, Your information is 100% secured and hacker proof.

We at East-West Fabrics Inc. are serious about protecting your privacy.  We guarantee not to provide any information we collect in eastwestfabrics.com to any third party, meaning we do not sell, share or otherwise disclose our mailing or inquiry lists toANYONE.

Personal Information collected including, but not limited to, name, billing address, shipping address, phone number, email address are used to identify individual or company. We may store your information in our database to maintain your identity with us.

All payment information, including but not limited, credit card number, billing address are collected through SECURED SERVER using state-of-the-art encryption technology provided by GeoTrust®. East-West Fabrics Inc. may store payment information for processing orders.

Some of the Web pages uses “cookies” to track users which is necessary for technology used in eastwestfabrics.com. “cookies” are small text based information stored in user’s computer to provide user friendly and better web browsing experience. We do not store any billing information in “cookies”.

For further privacy information or concern, please Contact Us.